Privacy Policy
Last Updated: July 2025This Privacy Policy explains how Gransino Casino ("we", "us", "our") collects, uses, stores, and protects personal information when you use our website at gransino.fun. By accessing or using the site, you agree to the practices described here. If you do not agree, please stop using the site immediately.
1. Information We Collect
We collect information you provide directly when you register an account, make a deposit, request a withdrawal, contact support, or interact with promotions. This includes your full name, date of birth, home address, email address, phone number, and payment details.
We also collect technical data automatically when you visit the site. This includes your IP address, browser type, device type, operating system, pages visited, time spent on each page, and referring URL. This data helps us maintain the site, prevent fraud, and improve the experience for all users.
If you use live chat or email support, records of those conversations are retained for quality assurance and dispute resolution purposes.
2. How We Use Your Information
We use the personal data we collect for the following purposes:
- To create and manage your casino account
- To process deposits and withdrawals in GBP
- To verify your identity as required under KYC and anti-money laundering regulations
- To deliver customer support and respond to queries
- To send promotional communications where you have opted in
- To detect and prevent fraud, cheating, and terms of service violations
- To comply with legal obligations imposed by our gaming licence
- To analyse site usage and improve functionality
3. Legal Basis for Processing
We process your personal data on the basis of contractual necessity (to provide the service you signed up for), legal compliance (to meet our obligations under gaming regulations and financial crime laws), legitimate interests (to prevent fraud and maintain the security of the platform), and consent (for marketing communications, which you can withdraw at any time).
4. Cookies
Gransino Casino uses cookies to maintain your session, remember your preferences, and collect anonymous analytics data. Essential cookies are required for the site to function. Analytics cookies help us understand how users navigate the site and can be declined through your browser settings without affecting core functionality.
Third-party providers such as analytics and payment processors may also set cookies through our site. We do not control their cookie practices, but we only work with providers who operate under appropriate data protection standards.
5. Data Sharing
We do not sell your personal data to third parties. We share data only with service providers who assist in operating the platform, including payment processors, identity verification services, fraud prevention tools, and our licensing authority where required by law.
In the event of a legal requirement, court order, or regulatory obligation, we may disclose your information to the relevant authority. All such disclosures are made only to the extent required and under appropriate legal basis.
6. Data Retention
We retain your personal data for as long as your account is active and for a period after closure as required by our gaming licence and anti-money laundering obligations. This is typically five years following account closure. Transaction records may be retained for longer where required by financial regulations.
7. Your Rights
Depending on your location, you may have rights regarding your personal data. These typically include the right to access the data we hold about you, the right to correct inaccurate information, the right to request deletion where no legal basis for retention remains, and the right to withdraw consent for marketing at any time.
To exercise any of these rights, contact our support team through the live chat or email address provided in your account area. We will respond within the timeframes required by applicable law.
8. Data Security
All data transmitted between your device and our servers is protected by 256-bit SSL encryption. We maintain internal access controls that limit who can view personal data to those with a legitimate operational need. Payment data is handled by PCI-DSS compliant processors and is not stored on our own servers.
9. Children
Gransino Casino is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we discover that a minor has registered, the account will be closed immediately and all data will be deleted. If you believe a minor has used our service, contact support immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the site after a policy update constitutes acceptance of the revised terms.
11. Contact
For any questions about this Privacy Policy or our data practices, contact our support team via live chat on the main site or through the email address listed in your account settings.