Privacy Policy

Last updated: July 2025

This Privacy Policy explains how Gransino Casino collects, uses, stores, and protects your personal data. By using the platform, you consent to the practices described in this document. If you do not agree, you should discontinue use of the site.

1. Data We Collect

We collect personal data that you provide directly when registering or using the platform. This includes:

• Full name, date of birth, and contact details
• Government-issued identification documents (for KYC verification)
• Payment information including transaction history
• Account activity, game history, and session data
• Technical data such as IP address, browser type, and device identifiers

2. How We Use Your Data

Your personal data is used to:

• Verify your identity and age in compliance with licensing requirements
• Process deposits and withdrawals
• Provide customer support and respond to enquiries
• Detect and prevent fraud, money laundering, and responsible gambling breaches
• Improve platform performance and user experience
• Comply with legal and regulatory obligations

3. Legal Basis for Processing

We process your personal data on the following legal bases: fulfilment of a contractual obligation (account and transaction management), compliance with legal requirements (KYC, AML), legitimate interests (fraud prevention, platform security), and with your consent where separately requested.

4. Data Sharing

We do not sell your personal data to third parties. We may share data with trusted service providers who support platform operations, including payment processors, identity verification services, and IT infrastructure providers. All third parties are required to handle data in accordance with applicable data protection laws.

We may also disclose data to regulatory authorities, law enforcement agencies, or licensing bodies where legally required to do so.

5. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by law or regulation. In most cases, this means retaining records for a minimum of five years following account closure. Data is securely deleted once the retention period expires.

6. Security

All data transmitted through the platform is protected by 256-bit SSL encryption. Payment processing connections carry additional security at the transaction level. Access to personal data within the organisation is restricted to authorised personnel with a legitimate need to access it.

7. Cookies

The platform uses cookies to maintain session integrity, analyse site performance, and deliver relevant content. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform.

8. Your Rights

You have the right to access the personal data we hold about you, to request correction of inaccurate data, and to request deletion of data where no legal basis for retention exists. You may also object to certain types of processing or request that processing be restricted. To exercise any of these rights, contact our support team.

9. Changes to This Policy

This Privacy Policy may be updated periodically. We will notify you of material changes where possible. Continued use of the platform following any update constitutes acceptance of the revised policy.

Contact

For questions or requests relating to your personal data, please contact our support team via live chat or email through the platform.