Terms & Conditions
Last Updated: July 2025These Terms and Conditions govern your access to and use of the Gransino Casino website at gransino.fun and all services offered through it. By creating an account or using any part of the site, you confirm that you have read, understood, and agreed to these terms. If you do not agree, you must not use the site.
1. Eligibility
You must be at least 18 years old to register an account or place any real money wager on Gransino Casino. By registering, you confirm that you meet this age requirement. We may request documentation to verify your age at any time, and access will be suspended until verification is complete.
You must also confirm that online gambling is legal in the jurisdiction where you are located. It is your responsibility to determine whether you are permitted to use this service under the laws that apply to you. We do not provide legal advice regarding the gambling laws of specific jurisdictions.
2. Account Registration
Each person may hold only one account on Gransino Casino. Creating duplicate accounts may result in permanent suspension of all associated accounts and forfeiture of any balances held within them.
You are required to provide accurate and complete information during registration, including your full legal name, date of birth, and residential address. Providing false information is a breach of these terms and may result in account closure without refund.
You are responsible for maintaining the security of your account credentials. Do not share your password with any other person. Gransino Casino accepts no liability for losses arising from unauthorised access where you have failed to maintain the security of your login information.
3. Identity Verification (KYC)
In accordance with our licensing obligations, we are required to verify the identity of all players before processing withdrawal requests. Verification requires a copy of a valid government-issued photo ID and a proof of address document dated within the last three months.
We may also request documentation at other points, such as when a transaction triggers our fraud prevention systems or when we have reason to believe account information is inaccurate. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.
4. Deposits
Deposits must be made using payment methods listed on the site. The minimum deposit is £10 for most methods. All deposits must come from payment methods registered in your own name. Third-party deposits are not permitted.
Deposits are credited to your casino account promptly after the payment is confirmed by the processor. We do not accept responsibility for delays caused by your bank or payment provider.
5. Withdrawals
Withdrawals are processed to the same payment method used for the most recent deposit, where this is technically possible. Withdrawals to a different method may require additional verification.
All withdrawals are subject to an internal review period of up to 24 hours. E-wallet withdrawals typically complete within the same day after review. Card withdrawals take between one and three business days. Bank transfers may take up to five business days depending on your financial institution.
Withdrawal requests will not be processed until KYC verification is complete. If verification documents have not been submitted, your withdrawal will be held until they are received and reviewed.
6. Bonuses and Promotions
All bonuses offered at Gransino Casino are subject to their own specific terms, including wagering requirements, game restrictions, minimum deposit amounts, and expiry dates. These terms are displayed alongside each promotion and must be read before claiming any offer.
Wagering requirements specify how many times the bonus amount (or bonus plus deposit amount, depending on the offer) must be wagered before withdrawal of associated winnings is permitted. Different games contribute at different rates toward meeting wagering requirements. Slots typically contribute 100%. Live casino and table games may contribute at a lower rate or not at all.
Bonuses that are claimed through fraudulent means, including the creation of multiple accounts, will be voided. Any winnings generated from fraudulent bonus activity will also be voided and the account will be closed.
7. Responsible Gambling
Gransino Casino provides tools to help players manage their gambling activity. These include deposit limits, loss limits, wagering limits, session time reminders, cooling-off periods, and self-exclusion. These tools are accessible from the responsible gambling section within your account settings.
If you choose to self-exclude, your account will be closed for the period you select and you will not be able to reopen it during that time. At the end of the exclusion period, your account will not be reactivated automatically. You will need to contact support and pass a further review before access is restored.
We encourage players who feel their gambling is becoming harmful to seek help. Free, confidential support is available through BeGambleAware (begambleaware.org), GamCare (gamcare.org.uk), and GamStop (gamstop.co.uk). The National Gambling Helpline operates on 0808 8020 133 and is available 24 hours a day.
8. Fair Use and Prohibited Activity
The following activities are strictly prohibited on Gransino Casino and will result in account suspension and potential forfeiture of balances:
- Creating multiple accounts
- Using software, bots, or automated tools to influence game outcomes
- Colluding with other players to gain an unfair advantage
- Depositing funds derived from criminal activity
- Exploiting technical errors or software vulnerabilities
- Attempting to reverse transactions through your bank before contacting us
- Providing false information during registration or verification
9. Game Rules and Technical Errors
All games operate according to their published rules. In the event of a malfunction or technical error during a game, the affected round may be voided and any stake returned. We do not accept liability for losses arising from internet connectivity issues on your end.
Results of completed games are final once confirmed by our system. We do not reverse completed game results except where a technical error on our side can be confirmed through server logs.
10. Limitation of Liability
Gransino Casino provides the platform and its services on an "as is" basis. We do not guarantee uninterrupted access to the site at all times. We are not liable for losses resulting from service interruptions, technical failures, or events beyond our reasonable control.
Our total liability to you in connection with these terms shall not exceed the amount held in your account at the time the claim arises.
11. Governing Law
These Terms and Conditions are governed by the laws of the jurisdiction in which our operating licence is issued. Any disputes that cannot be resolved through our internal complaints process may be referred to the relevant alternative dispute resolution body associated with our licence.
12. Changes to These Terms
We reserve the right to amend these Terms and Conditions at any time. Changes will be posted on this page with a revised date. Continued use of the site after any changes constitutes acceptance of the updated terms. Material changes will be communicated to registered players via email.
13. Contact
For questions or complaints regarding these terms, contact our support team via live chat available on the main site or through the email address listed in your account dashboard. We aim to respond to all formal complaints within five business days.